Returns & Exchanges

 

Return Policy

We want you to be happy with your purchase. If you’re dissatisfied for any reason, please call 1-866-896-9777 within 30 days from the date you receive your item(s) to obtain a Return Authorization number and arrange the return of your product. 

When returning your item, please carefully pack your product in its box and follow the steps outlined by the customer service representative. When we receive your product and its Return Authorization number, we will issue a full refund of the purchase price. We will not reimburse any shipping charges. 

All products must be returned in good condition, with all paperwork, parts, and accessories,. You can expect a refund in the same form of payment originally used within 30 days of our receiving your returned product. 

If you receive a defective product, we will be happy to send a replacement or give you a full refund.

 

Please return to the following address:

ICON Health and Fitness
PO Box 243
Logan, UT 84302

 

Return Policy

  1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.

  2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags attached and have no make up, stains or strong odours.

  3. No returns or exchange for items purchased using a credit note, sale items and promo coupons (not including your welcome promotion).

  4. Exchanges and returns for online orders can only be processed directly through our online store department.

  5. Returns that do not include a return note with instructions will be returned to sender.

  6. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as iFit is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

  7. International customers please note we only offer returns on your orders NO exchanges applicable.

 

Exchanges

If you would like to exchange your full priced items for a different style or size, your replacement item will be sent as a new order and you will receive order and shipping confirmations via email.

Please allow 3 business days for an exchange to be processed from the date that the returned item is received by Treble Active.

If the requested item is unavailable your order will be refunded and you will be advised by email.

 

Faulty / damaged items

We aim to provide our customers with products of the highest standard and quality. In the very unlikely and extremely embarrassing event that you receive an item that is damaged, incorrect or faulty, please contact us at hello@ifitshop.com and we will resolve the problem as swiftly as possible. If possible please attach a photo or two showing the defect/fault to the email as this will help speed up the returns process.

Of course we offer a full refund (including return shipping cost) on damaged, faulty or incorrect items, but we would much rather get you what you wanted in the first place with an exchange or replacement of the item. If you do want a refund though, please send us a copy of your shipping receipt so we can return the funds to you.